Having a reliable communication office phone system is crucial for the smooth operation of any office. Choosing the Right VoIP Phone System for Your Office with the advancement of technology, Voice over Internet Protocol (VoIP) phone systems have become increasingly popular due to their flexibility, cost-effectiveness, and rich feature set. But with the myriad of phone system options available, how does one navigate the vast sea of VoIP and Hosted voice phone providers to find the perfect fit for their office? If you’re in the market for a new office phone system, it’s essential to understand the various options available to make an informed decision that best suits your business needs.

At NECALL, we understand the importance of finding the right phone system tailored to your requirements. Before delving into the depths of VoIP phone providers, take stock of your office’s communication requirements. Consider factors such as the number of employees, anticipated call volume, essential features (e.g., call forwarding, voicemail, conferencing, contact centre), and integration capabilities with existing CRMs. Choosing the Right VoIP Phone System for Your Office

While VoIP phone systems generally offer cost savings compared to on-site office phone systems and phone landlines, prices can vary significantly among the phone providers depending on the functionality and features offered. Determine your budget and explore pricing models, including per-user/per-month fees, are there any long-term contracts, any usage-based charges, and any additional costs for hardware or call recording to name a few.

Here’s a breakdown of the key aspects you should consider when exploring office phone system options:

Types of PC and Mobile Apps available.

1. Are all conversations synced across mobile and desktop applications, you can answer a call from your mobile device and seamlessly transfer it to your desktop without skipping a beat.
2. Are the Mobile Apps available in both Android™ and Apple® iOS versions?
3. Can the desktop app be in a browser such as Chrome?

Types of Office Phones Available:

1. Desk Phones: Traditional desk phones provide a familiar interface for making and receiving calls. They come in various models with different features such as programmable buttons, speakerphone functionality, and display screens.
2. Conference Phones: Ideal for boardrooms or meeting spaces, conference phones are designed to facilitate clear and seamless communication during conference calls. They typically feature omnidirectional microphones and advanced audio technology to ensure everyone can be heard.
3. Cordless Phones: Offering mobility within the office premises, cordless phones allow users to move around freely while staying connected. They are suitable for employees who need to be reachable even when away from their desks.

Connectivity Options: Our office phone systems support multiple connectivity options to adapt to your data network infrastructure:

1. Ethernet: Wired Ethernet connection ensures a stable and reliable connection, ideal for desk phones and conference units.
2. Wi-Fi: Wi-Fi connectivity provides flexibility and mobility, allowing users to connect their devices wirelessly to the network.
3. Bluetooth: Bluetooth-enabled phones offer seamless integration with other devices such as headsets, smartphones, and tablets.

Features: Our VoIP phone systems come equipped with a wide range of features to enhance communication efficiency:

1. Attendant Auto-attendant is a virtual receptionist that uses a voice menu system. It is a popular feature among business phone systems and call centre solutions.
2. Call Forwarding: Redirect incoming calls to another number or device, ensuring you never miss an important call.
3. Voicemail: Receive and manage voicemail messages directly from your phone or through your email or App.
4. Conference Calling: Easily set up and join conference calls with multiple participants for efficient collaboration.

Reliability and Quality: In the realm of VoIP, call quality and reliability reign supreme. Look for providers that boast high uptime percentages, redundant infrastructure, and Quality of Service (QoS) guarantees to ensure crystal-clear voice transmission and minimal downtime.

Security: With cyber threats lurking on the digital horizon, security should be a top priority when selecting a VoIP provider. Choose vendors that employ robust encryption protocols, multi-factor authentication, and proactive security measures to safeguard your communications against potential breaches.

Customer Support: When troubleshooting technical issues or seeking assistance, responsive customer support can be a lifesaver. Prioritise VoIP providers with knowledgeable representatives, and timely response times to address any concerns that may arise.

Futureproofing: Choose VoIP phone providers that demonstrate a commitment to innovation, ongoing feature enhancements, and compatibility with emerging technologies to ensure your investment stand the test of time.

In conclusion, selecting the right VoIP or office phone system for your office requires careful consideration of your business’s unique needs, budgetary constraints, and long-term objectives. At NECALL we offer a range of VoIP phone and Hosted Voice solutions and office phone systems tailored to your needs, with advanced features, flexible connectivity options, competitive pricing, and reliable support.

Contact us today sales@necall.com.au to learn more about how we can help you navigate the world of VoIP office phone systems and streamline your business communication.