NEC UNIVERGE BLUE ENGAGE – CONTACT CENTRE AS A SERVICE
Move your Contact Centre to the cloud and experience a highly reliable, secure, and a full-featured solution that can be up and running in weeks.
UNIVERGE BLUE® ENGAGE contact centre improves customer interactions for businesses of all sizes and helps you differentiate your business from the competition.
NEC UNIVERGE BLUE ENGAGE Contact Centre can be used with NEC’s UNIVERGE BLUE CONNECT’s cloud telephony services or as a standalone solution with any other third-
NEC UNIVERGE BLUE® ENGAGE Contact Centre enables you to:
- Support multi-site deployment and remote agents
- Centralised management from one portal, accessible anywhere, any time
- Keep an eye on service levels, and evaluate team performance by queue, team, or agent with real-time dashboards and historical reports
- Easily manage customizable agent skillsets and statuses
- Customizable call flows and exceptional QA features help ensure more efficient interactions
- Agents can be configured to receive calls on IP phones, softphone or mobile, or even their personal landline.
ENGAGE Interaction analytics makes it easier for supervisors to identify the right conversations to review by tagging interactions as positive, negative, mixed, or neutral.
Better Productivity and Experiences with NEC Engage Contact Center
Seamlessly access advanced call handling in NEC Engage to manage customers and get back to collaborating with peers when done.
Effortlessly give NEC Engage users access to call queues without needing to onboard them to a different application.
Let others see when users are handling customer calls. Let frontline users see who’s available to chat, talk, and meet while interacting with customers.
Access advanced call capabilities within NEC Engage including Dialout, Callbacks, Relevant Caller Information, and Call Classifications.