VoIP Telephone Systems
Give Your Business a Virtual Phone System
VoIP Phone Systems
Whatever the needs of your business our cloud-based VoIP Phone System will transform your business’s communications.
VoIP phone systems provide reliable and inexpensive cloud-based telephone services specifically designed for small and medium-sized business
Desktop App
The UNIVERGE BLUE® CONNECT Desktop App gives employees the freedom to communicate in the way that suits them best, offering seamless flexibility for enhanced productivity.
Mobile Phone App
Mobile workers can now stay connected to their corporate phone extension instantly from any location, at any time, and on any device, ensuring seamless communication on the go.
Desktop Phones
Desktop phones deliver the full features and reliability of traditional phones, combined with the seamless integration of advanced IP applications for modern business communication.
Choose your Package based on the features you require.
Connect Essentials
- Unlimited calls to: Local, National, Australian Mobiles & 13/1300 number
- NEC Mobile and Desktop applications
- Video Conference (4 participants)
Share Cloud Storage 5 GB / per user (pooled) - Basic Hunt Groups
- 90+ enterprise-grade calling features included in the service
- Fully Managed in the Cloud
Connect Pro
- Unlimited calls to: Local, National, Australian Mobiles & 13/1300 numbers
- Includes all NEC Essentials features
- Video Conference (100 participants)
- Share Cloud Storage 50 GB / per user (pooled)
- Advanced hunt group (Basic call centre features)
- Voicemail Transcription
- WebFax
Connect Pro Plus
- Unlimited calls to: Local, National, Australian Mobiles & 13/1300 numbers
- Includes all NEC Pro features.
- Video Conference (200 participants)
- Share Cloud Storage 200 GB / per user (pooled)
- Advanced CRM Integration – Salesforce®
- Zendesk® ServiceNow® NetSuite®
- Microsoft Dynamics 365®
Integrate with Microsoft Teams giving the power of NEC Connect with Microsoft Teams.
Connect for Microsoft Teams
- Unlimited calls to: Local, National, Australian Mobiles & 13/1300 number
- Auto Attendant
- Hunt Groups
Connect with Microsoft Teams
- Unlimited calls to: Local, National, Australian Mobiles & 13/1300 numbers
- Advanced hunt group (Basic call centre features)
- Voicemail Transcription
- WebFax
Engage Contact Centre
- Centralise the handling of calls, web chat, email, and SMS in a single application
- Enhance audience engagement with outbound dialling
- Send out post-call surveys to measure satisfaction
- Quickly and easily integrate with CRM and WFM systems
- Support multi-site contact centres
Remote agents - Centralise management from one portal
- Analyse team performance by queue, team, or agent
- Real-time dashboards and historical reports
- Manage customisable agent skillsets and statuses
VoIP Core Features
Phone System
- Experience a cloud-based phone service with over 90 enterprise-grade calling features, exceptional call quality, and reliable uptime.
- Easily manage system configuration and call reporting through a user-friendly, web-based portal.
Desktop App
- Stay connected with a single app that lets you see who’s available, send chats, make and receive calls, share screens, start video meetings, share files, and manage voicemails.
- Use the desktop app to control your desk phone, or turn your PC or Mac® into a softphone for seamless communication.
Mobile App
- The Mobile App transforms any smartphone into a powerful collaboration tool.
- Extend your desktop phone number and extension to your mobile, allowing you to make and receive calls, send chats and texts, check availability, and manage voicemail—anytime, anywhere.
Contact Centre
- ENGAGE Contact Centre enhances call handling with a suite of advanced services for agents and supervisors.
- It streamlines inbound inquiries across multiple channels with intelligent routing and provides agents with contextual insights to deliver an exceptional customer experience.
Web Fax
- Web Fax provides a personal fax number for sending and receiving faxes without the need for a physical fax machine.
- Easily send, manage, view, and store faxes directly from your PC, with access on your mobile device.
- Available with the Pro or Pro Plus Plan.
Video Conferencing
- HD video meetings enable face-to-face collaboration, reducing the need for travel and boosting productivity for remote teams.
- Build stronger connections with customers and business partners while improving communication across offices.
- Host web meetings with slides or through seamless screen sharing.
File Share
- SHARE offers a user-friendly file management solution, comparable to Dropbox, designed to secure and manage your essential business data. It goes beyond standard file syncing and sharing by incorporating real-time backups, sophisticated anti-malware and antivirus protection, and robust restore functionalities.
- To access these advanced features, a “Pro or Pro Plus Plan” is required.
Remote Office
- NEC’s UNIVERGE BLUE® CONNECT preconfigured phones are designed for convenience, allowing you to simply plug them into any location with an internet connection.
- These remote desk phones function identically to in-office phones, providing access to all the same features and capabilities as other users within your organisation.
VoIP phone systems provide reliable and inexpensive cloud based telephone services specifically designed for small and medium sized business.
Best VoIP Telephone Systems for Perth Businesses
Anyone can use VoIP phones – Whether you’re a brand new business in need of a new phone number, a growing enterprise looking for a flexible solution to support new staff, or an established company aiming to replace an outdated office phone system or PBX, we have you covered.
With a business VoIP telephone system, you can move your phones to the cloud or use an onsite VoIP phone system.
Our Hosted Voice Solution (UCaaS) provides a unified communications services to business from the operator’s data centres.
The business subscribes to a monthly subscription based on the number of users and the features required.
In tandem mode (web or desktop) with the IP phone, our hosted voice solution enables the user to control calls from their computer or their IP phone or Mobile device. They can, for example, answer a call from their phone, put the caller on hold and transfer it to another extension.
Key benefits:
- By outsourcing your unified communication solutions to specialists, you can concentrate on your core business while reducing costs and associated risks, such as the need for in-house experts and the threat of technological obsolescence.
- Enjoy effortless updates through centralized upgrades, ensuring you always have the latest solutions at your fingertips.
- Gain easy access to advanced services and features that are often unavailable or costly with dedicated on-site systems.
- Experience seamless fixed-mobile convergence with unified voicemail and landline number presentation when calling from a mobile, all made simpler through Cloud implementation.
Our hosted voice solution is compatible with a wide range of handsets. From basic handsets that contain just the essential call tools to high end units containing the latest in video calling. You can either rent or outright purchase your handset/s.
If you want to start saving on your business call costs, get VoIP into your vocabulary. With VoIP (Voice over Internet Protocol), all your business calls are made over your broadband connection, but at a fraction of the cost. VoIP is easy to set up.
VoIP phone system / Hosted PBX
VoIP hosted gives businesses the features and functionality of telephone systems that were previously only affordable by large corporations.
Telephone Services
If you need a new telephone number for your business there’s no longer any need to go to the trouble and expense of having a new business phone line installed.
Our IP phone services are suitable for an ordinary office, a virtual office or several offices in several locations and even your home.
To get the most out of internet telephony, particularly if you are using it for business, it’s best to use the new generation of VoIP (SIP) telephones. They don’t need your PC to be switched on or use PC resources and they deliver higher voice quality with more functionality than softphones.
We are a Service Provider – not just a retailer – so we only sell equipment that we know works well with our network and sourced from reputable suppliers.
Once installed, all our equipment can be remotely adjusted, to keep it up to date or perform remote diagnosis and maintenance if required; this ensures that your hardware is running at its best all the time.
VoIP Hardware Accessories
We have a range of accessories for our telephones that help you work more efficiently and comfortably. We also stock spare parts for most of the products that we sell, such as headsets.
The benefits of hosted cloud phone systems
- Cut Costs, Not Corners- Get all the features your business needs at a price that doesn’t break the bank.
- Safe, Secure & Reliable – We ensure your service is always secure and reliable.
- Connect Multiple Offices – Connect onsite users, remote workers and multiple sites into the same phone system.
- Scalable – VoIP / Cloud phone systems is a system that grows with your business, so you can expand at will.
- Prompt – Get set up quickly and easily, without the need to wait on long installation dates.
- Support – Raise support tickets for helpful advice or assistance with configuring or using your services.
What is a SIP Trunk?
A SIP Trunk is a VoIP (Voice over IP) protocol which allows you to make and receive telephone calls using your internet line in conjunction with, or instead of, your existing ISDN or analogue circuits.
Most modern phone systems have the option of using SIP trunks built into them alongside the ISDN/ Analogue circuits. Once configured they work in exactly the same way allowing your business to make and receive phone calls as usual, without any change for the users of the phone system.
What does a SIP Trunk do for my business?
Cheaper Calls – SIP Trunking nearly always provides cheaper calls
- Business Expansion – Taking on more staff is a key part of the expansion, more staff means more phones.
- NECALL can provision and install SIP trunks in 24 hours, with no setup charges, so you can avoid far off installation dates and additional costs usually associated with traditional phone lines.
- New Business Start-ups – You have a great product or service to sell, you have sorted out your office space and your staff and you have to wait 2 weeks for a phone line to be installed. With NECALL, we will allocate your chosen numbers within 24 hours, so you can update your website and business cards, then configure your SIP trunk ready for use with your phone system. You need an Internet connection to get your new business phones up and running.
- More Number Ranges – With our SIP Trunk you have access to Australian phone number ranges, which means you can have a regional number, for a specific campaign. For example, you are based in Perth and have a Perth phone number, but you want to sell into Melbourne. We can provide a Melbourne number to your system that then routes directly through to your sales team in Perth.
What is VoIP
VoIP, or Voice Over Internet Protocol, is the technology that enables telephone communication over the internet. By using VoIP, you can make and receive phone calls through your broadband internet connection. This is accomplished with VoIP handsets or software that converts your voice into data, which is then transmitted and received over the internet.
VOIP Meaning?
Voice over Internet Protocol (VoIP) is a technology that enables phone calls to be made over the internet.
VoIP might seem confusing initially, but don’t worry—this is completely normal, and we are here to assist you! One of the major advantages of VoIP is its capability to offer much more than traditional phone systems.
Best deals available for phone systems. Call on 08 9455 3122 to know more or request a free quote today!