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NEC Univerge Blue Cloud Voice

  NEC Univerge Blue Cloud Voice – Experience the choice, control and productivity of a cloud-hosted-based telephony solution, tailor-made to meet your business’s needs.

“Empower Your Connectivity: Seamlessly Switch, Thrive on Every Device!”

Desktop App

The UNIVERGE BLUE® CONNECT Desktop App empowers employees with the flexibility to
communicate the way that works best for them.

Mobile Phone App

Mobile workers now have instant access to
their corporate phone extension – anywhere,
anytime, and on any device.

Desktop Phones

Desktop Phones provide all the features and functionality of traditional phones
with the seamless integration of advanced IP applications.

Choose your NEC Univerge Blue Connect Package based on the features you require.

Connect Essentials
  • Unlimited calls to: Local, National, Australian Mobiles & 13/1300 number
  • NEC Mobile and Desktop applications
  • Video Conference (4 participants)
    Share Cloud Storage 5 GB / per user (pooled)
  • Basic Hunt Groups
  • 90+ enterprise-grade calling features included in the service
  • Fully Managed in the Cloud
Connect Pro
  • Unlimited calls to: Local, National, Australian Mobiles & 13/1300 numbers
  • Includes all NEC Essentials features
  • Video Conference (100 participants)
  • Share Cloud Storage 50 GB / per user (pooled)
  • Advanced hunt group (Basic call centre features)
  • Voicemail Transcription
  • WebFax
Connect Pro Plus
  • Unlimited calls to: Local, National, Australian Mobiles & 13/1300 numbers
  • Includes all NEC Pro features.
  • Video Conference (200 participants)
  • Share Cloud Storage 200 GB / per user (pooled)
  • Advanced CRM Integration – Salesforce®
  • Zendesk® ServiceNow® NetSuite®
  • Microsoft Dynamics 365®

We can also Integrate into Microsoft Teams giving the power of Connect with Microsoft Teams.

Connect for Microsoft Teams
  • Unlimited calls to: Local, National, Australian Mobiles & 13/1300 number
  • Auto Attendant
  • Hunt Groups
Connect with Microsoft Teams
  • Unlimited calls to: Local, National, Australian Mobiles & 13/1300 numbers
  • Advanced hunt group (Basic call centre features)
  • Voicemail Transcription
  • WebFax
Engage Contact Centre
  • Centralise the handling of calls, web chat, email, and SMS in a single application
  • Enhance audience engagement with outbound dialling
  • Send out post-call surveys to measure satisfaction
  • Quickly and easily integrate with CRM and WFM systems
  • Support multi-site contact centres
    Remote agents
  • Centralise management from one portal
  • Analyse team performance by queue, team, or agent
  • Real-time dashboards and historical reports
  • Manage customisable agent skillsets and statuses
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NEC Univerge Blue Core Features

Phone System

  • Cloud-based phone service with 90+ enterprise grade calling features and excellent network call quality and uptime.
  • System configuration and call reporting are managed from a single web-based portal.

Desktop App

  • See who is available, send chats and text messages, place and receive calls, share screens, start video calls, share files, view and manage voicemails–all from a single application.
  • Use desktop application to place and receive calls or as a call controller for your associated desk phone or as a soft phone from your PC or Mac®

Mobile App

  • Mobile App makes any smart phone an essential collaboration tool.
  • Extend your desktop phone number and extension to your mobile phone.
  • Place calls and receive calls, send chats and text messages, see who is available and manage voicemail – anytime, anywhere.

Contact Centre

  • ENGAGE Contact Centre improves call handling through a range of agent and supervisor contact centre services.
  • Streamlines incoming inquiries from multiple channels using smart routing and delivers context to agents for optimal customer experience.

Web Fax

  • Web Fax is a personal fax number for receiving and sending faxes that doesn’t require a fax machine.
  • Send, manage, view, and store faxes from your PC and view them on your mobile device
  • This feature requires the user to have a “Pro or Pro Plus Plan”

Video Conferencing

  • Face to face meetings via HD video eliminate unnecessary travel and empower teams with remote members to be more productive.
  • Establish a personal connection with customers and business partners, and improve internal communication between offices.
  • Host web meetings using slides, or screen-sharing.

File Share

  • SHARE is an easy-to-use file management service (similar to Dropbox) which also helps secure and manage your critical business data
  • SHARE enhances traditional file sync and share by adding real-time backup, advanced anti-malware/antivirus and restore capabilities.
  • This feature requires the user to have a “Pro or Pro Plus Plan”

Remote Office

  • NEC’s UNIVERGE BLUE® CONNECT preconfigured phones can be plugged into any location that has an internet connection.
  • Remote desk phones work exactly the same way as they do in the office, with access to all the same features and functionality as everyone else in the company.

Easy to set up, manage, and use your phone system – Get started quickly using your current phone number and preconfigured phones to connect to the internet with over 90 enterprise grade features.

Go Anywhere, Be Anywhere, Work Anywhere 

Whether you’re working from your office, overseas, or your home, NEC’s cloud voice solution offers handsets, softphone and mobile phone applications to ensure its business as usual, wherever you are.

UNIVERGE BLUE® CONNECT combines your phone system, chat, video, screen sharing, file management and conference calling into a seamless experience.

UNIVERGE BLUE® is a hosted voice solution (UCaaS; VoIP; Cloud PBX; VoIP Telephony; Hosted Voice)

  • Fully integrated unified communications and collaboration solution.
  • Send and receive chats and view conversation history.
  • Real time presence indicators show you if a colleague is available for a quick call or chat.
  • Place and receive calls using your business phone number. (Your current phone number/s will be ported to the NEC’s Cloud Voice Solution)
  • All conversations sync across mobile and desktop applications – so you can keep conversations going wherever you go.

Talk to us about integration of NEC Univerge Blue with
​Microsoft Teams

UNIVERGE BLUE CONNECT offers two fully integrated options for adding our comprehensive, cloud-based unified communications solution to Microsoft Teams. Based on your business needs, choose between integrating the power of NEC CONNECT within the Teams application or using a Teams-specific version of NEC CONNECT to work side-by-side with Teams to enhance your business communications.

UNIVERGE BLUE® Connect “FOR” Microsoft Teams

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UNIVERGE BLUE® Connect “WITH” Microsoft Teams

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Cost Efficient

  • With UNIVERGE BLUE® CONNECT, there is no phone system hardware to buy, install, manage, upgrade or replace.
  • Service is based on number of users and not on number of lines.
  • Voice and data is consolidated onto one network for centralized management.
  • Flat, per-user rates include no extra or hidden fees but set monthly costs.
  • 90+ enterprise-grade calling features are included in the service for optimal functionality.
Clearer & More Interactive Communications
  • UNIVERGE BLUE® MEET galvanises remote workforces, transforming both your user and customer experience
  • Integrates audio, video and screen sharing into a turnkey cloud-based video conferencing platform
  • Increase workforce productivity with intuitive communications tools, such as messaging to video transfer, one-click screen sharing and in-meeting chat.
Greater Responsiveness
  • UNIVERGE BLUE® ENGAGE improves the handling and oversight of communications through a range of agent and supervisor contact centre services.
  • Highly flexible solution including easy deployment for remote / home workers.
  • Scalable from the smallest call-centric teams to large omni-channel environments.
  • Streamlines incoming inquiries from multiple channels using smart routing and delivers context to agents for optimal customer experience.
  • Reduces response time and improves service quality along with caller and agent experiences.
  • Compatibility with most CRM and ERP systems and collaborative apps ensures easy adoption and minimizes disruptions.

Best deals available for UNIVERGE BLUE PERTH Hosted Voice (VoIP) phone systems. Call on 08 9455 3122 to know more or request a free quote today!

Contact us for a free Quote / Consultation by Phone : +61 8 9455 3122 or Email : enquiries@necall.com.au