NEC UNIVERGE BLUE® Cloud Voice

Go Anywhere, Be Anywhere, Work Anywhere 

Whether you’re working from your office, overseas, or your home, NEC’s cloud voice solution offers handsets, softphone and mobile phone applications to ensure its business as usual, wherever you are.

UNIVERGE BLUE® CONNECT combines your phone system, chat, video, screen sharing, file management and conference calling into a seamless experience.


UNIVERGE BLUE® is a hosted voice solution (UCaaS; VoIP; Cloud PBX; VoIP Telephony; Hosted Voice)

• Fully integrated unified communications and collaboration solution.
• Send and receive chats and view conversation history.
• Real time presence indicators show you if a colleague is available for a quick call or chat.
• Place and receive calls using your business phone number. (Your current phone number/s will be ported to the NEC's Cloud Voice Solution)
• All conversations sync across mobile and desktop applications – so you can keep conversations going wherever you go.

• Cloud-based phone service with 90+ enterprise grade calling features and excellent network call quality and uptime.
• System configuration and call reporting are managed from a single web-based portal.

• The UNIVERGE BLUE® CONNECT Mobile App makes any smart phone an essential collaboration tool.
• Extend your desktop phone number and extension to your mobile phone.
• Place calls and receive calls, send chats and text messages, see who is available and manage voicemail – anytime, anywhere.

• UNIVERGE BLUE® “ENGAGE” improves call handling through a range of agent and supervisor contact centre services.
• Flexible contact centre solution including easy deployment for remote / home workers.
• Streamlines incoming inquiries from multiple channels using smart routing and delivers context to agents for optimal customer experience.
• Compatibility with most CRM and ERP systems and collaborative apps ensures easy adoption and minimises disruptions.

• The UNIVERGE BLUE® CONNECT Desktop App empowers employees with the flexibility to communicate the way that works best for them.
• See who is available, send chats and text messages, place and receive calls, share screens, start video calls, share files, view and manage voicemails–all from a single application.
• Use desktop application to place and receive calls or as a call controller for your associated desk phone or as a soft phone from your PC or Mac®

• Face to face meetings via HD video eliminate unnecessary travel and empower teams with remote members to be more productive.
• Establish a personal connection with customers and business partners, and improve internal communication between offices.
• Host web meetings using slides, or screen-sharing.

• Web Fax is a personal fax number for receiving and sending faxes that doesn't require a fax machine. 
• Send, manage, view, and store faxes from your PC and view them on your mobile device
• This feature requires the user to have a “Pro or Pro Plus Plan”
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• SHARE is an easy-to-use file management service (similar to Dropbox) which also helps secure and manage your critical business data
• SHARE enhances traditional file sync and share by adding real-time backup, advanced anti-malware/antivirus and restore capabilities.
• This feature requires the user to have a “Pro or Pro Plus Plan”
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• NEC’s UNIVERGE BLUE® CONNECT preconfigured phones can be plugged into any location that has an internet connection.
• Remote desk phones work exactly the same way as they do in the office, with access to all the same features and functionality as everyone else in the company.
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• With UNIVERGE BLUE® CONNECT, there is no phone system hardware to buy, install, manage, upgrade or replace.
• Service is based on number of users and not on number of lines.
• Voice and data is consolidated onto one network for centralized management.
• Flat, per-user rates include no extra or hidden fees but set monthly costs.
• 90+ enterprise-grade calling features are included in the service for optimal functionality.

• UNIVERGE BLUE® MEET galvanises remote workforces, transforming both your user and customer experience
• Integrates audio, video and screen sharing into a turnkey cloud-based video conferencing platform
• Increase workforce productivity with intuitive communications tools, such as messaging to video transfer, one-click screen sharing and in-meeting chat.

• UNIVERGE BLUE® ENGAGE improves the handling and oversight of communications through a range of agent and supervisor contact centre services.
• Highly flexible solution including easy deployment for remote / home workers.
• Scalable from the smallest call-centric teams to large omni-channel environments.
• Streamlines incoming inquiries from multiple channels using smart routing and delivers context to agents for optimal customer experience.
• Reduces response time and improves service quality along with caller and agent experiences.
• Compatibility with most CRM and ERP systems and collaborative apps ensures easy adoption and minimizes disruptions.