Microsoft Teams with NEC Univerge Blue’s Integrated Contact Center and Unified Communications takes Microsoft Teams to new heights by seamlessly integrating advanced Contact Center (CC) capabilities with the platform’s existing Unified Communications (UC) features. This enhancement brings together powerful collaboration tools and exceptional customer service functionality in one unified solution, setting a new standard for businesses.

By embedding both UC and customer experience (CX) tools directly into Microsoft Teams, NEC Univerge Blue provides businesses with a fully integrated communications platform. The addition of Contact Center functionality to NEC’s Connect for Teams Advanced solution reinforces NEC’s leadership in the industry, offering a complete, user-friendly platform within the Teams environment that employees already know.

This innovative approach ensures seamless communication for both employees and customers. By streamlining UC and CC capabilities within Microsoft Teams, businesses can boost productivity, enhance customer interactions, and simplify operations. This evolution empowers companies to stay competitive in a rapidly changing work landscape, transforming internal collaboration and external communication.

Revolutionising Microsoft Teams with Advanced Contact Center Features

With the success of NEC’s Connect for Teams Advanced, this new enhancement transforms Microsoft Teams into a comprehensive platform for unified communications and customer experience management. Businesses can manage voice and email interactions within the Teams interface while benefiting from Teams’ built-in collaboration tools, such as meetings and group chats.

Key Features of NEC’s Unified Communications and Contact Center Integration:

• Omnichannel Support: Handle customer interactions across voice, chat, and email—all within the familiar Teams environment.
• Enterprise-Grade Calling: Access over 100 advanced calling features, including call queue management, call monitoring, whisper, barge-in, and voicemail transcription.
• AI-Powered Tools: Improve customer service with AI-driven sentiment analysis, real-time interaction summaries, and AI-based evaluations.
• Global Connectivity and Reliability: Enjoy unlimited calling to 31 countries*, backed by a 99.999% uptime guarantee, with the ability to switch to NEC’s mobile or browser app if Teams encounters an outage.
• Efficient Routing and Queue Management: Ensure customer queries are routed to the right agent in real-time, improving response times and satisfaction.
• Advanced Analytics and Dashboards: Gain valuable insights through reports and dashboards that help supervisors track performance and customer satisfaction.

Simple, Cost-Effective Licensing and Unmatched Reliability

NEC’s Teams integration eliminates the need for Microsoft Teams Phone licenses. All businesses need is a Microsoft 365 Business Basic (or higher) license, an NEC Connect for Teams Advanced license for UC capabilities, and an NEC Engage Contact Center license for advanced customer experience features.

By offering this powerful integration, NEC Univerge Blue helps businesses maximise the potential of Microsoft Teams while providing cost-effective, scalable solutions for unified communications and customer experience management.

Ready to Move Microsoft Teams with Advanced Contact Center Features?

Take the first step by evaluating your current communication needs and reaching out to a trusted cloud phone system provider. With the right preparation and support, your business will thrive in the cloud ensuring a fast, feature-rich, and cost-effective solution that scales as you grow.

Contact us today to learn more about how NECALL can transform your communication systems and keep your business running smoothly.

sales@necall.com.au or call 08 9455 3122