NEC SV8100 UC Desktop Suite

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"Necall Communications took the time to understand our needs and provided suggestions that we had overlooked; it's added value to our business," General Manager Terry Austen of the Crowne Plaza Hotel, Perth. Read More...

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SV8100 Desktop Suite Brochure

SV8100 UC Desktop Overview

Communications play an important role in building and maintaining business relationships. Whether a business is small, medium or large, how effectively you communicate with customers, resellers, key suppliers and business partners can be the difference between business won and business lost.

Using NEC SV8100 UC Desktop Suite

With the right communication tools, especially in smaller businesses with limited resources, it enables you to do more with less resulting in increased efficiency and productivity which in turn leads to improved customer satisfaction.

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SV8100 UC Desktop Suite at a Glance

• Innovative desktop application that increases efficiency and productivity
• Simplified call management through easy to use graphical user interfaces
• Presence for real time status and availability of colleagues
• Offers quick messaging to one or multiple colleagues
• Provides Microsoft Outlook calendar integration
• Enables simplified call handling for operators and attendants
• Provides seamless integration with the SV8100 Automatic Call Distribution application for contact centre functionality

Employees Become More Productive with SV8100 Desktop Suite

With the SV8100 UC Desktop Suite, your employees become more mobile and productive. It offers advanced UC applications such as presence, desktop client, softphone, video conferencing, quick messaging, white boarding, and application sharing that enables your workers to collaborate and provide customers the attention they deserve in today's increasingly mobile world.

It also easily integrates with NECs SV8100 Automatic Call Distribution (ACD) to provide your agents with single window access for both applications directly on their desktop

Top 5 Business Benefits

• Screen pop caller records prior to answering the call which provides at a glance knowledge of who is calling and places the staff member in a proactive position to address the needs of the caller
• From the Desktop Client application an individual staff member can manage their availability status and along with status indicators for whether you are on or off the phone, your staff can more effectively address customer expectations based upon who is reachable at any point in time
• Improved staff productivity for outbound calling with the ability to use the mouse to click to dial the required customer from Outlook Contacts and selected CRM packages
• For the Receptionist the Desktop Client application offers easy to manage options for multiple concurrent calls via the intuitive interface for call handling and the decision support of presence for staff availability and on/off hook phone status for a staff members resulting in the best available person being offered to address the customer enquiry
• By utilising the collaboration tools of the Desktop Client application the company can more effectively and efficiently bring staff members together in a virtual meeting via video conferencing with the ability to share information to achieve an outcome