NEC SV9100 – A Smart
Communication System for SMBs

• Embedded unified communications with directory, presence, click to dial and IM
• A seamless mix of VoIP, IP and traditional phone services
• With a range of mobility applications and devices 
• Embedded video and audio conferencing
• A fully integrated Unified Messaging solution
• Comprehensive contact centre suite 
• Simplified user licensing, no ongoing licence fees.

NEC UC Suite

With the NEC UC Suite, your employees become more mobile and productive. It offers advanced UC applications such as presence, desktop client, softphone, quick messaging, instant messaging (IM) click to dial and white boarding.

The UC Suite Desktop and Web Client allows your employees to get more done in less time by providing them easy access to features such as hold, transfer, conference, enhanced park, page and barge-in.

It also provides them with:

• Call management, speed dialing and contact lookup
• Presence to view colleague’s real-time status and availability
• Visual voicemail for quick access to and easy management of inbox and messages
• Instant messaging capabilities for quick, real-time conversations
• Attendant console capabilities directly on an operator’s PC, allowing them to transfer and manage calls on-screen
• Detailed call history reports—includes incoming calls, outgoing calls, call date and time, call duration and caller ID information
• Ability to search, sort, print, archive, email and export call logs plus add notes to call log entries

NEC’s InReports

InReports is a cost-effective, user-friendly solution that continuously monitors your IP phone system, providing real-time statistics to boost productivity, reduce costs, and improve customer service. Accessible 24/7 through a web browser, it offers Call Lists, Reports, Graphical Data, and Wallboards. The system can internally store up to 90,000 call records per year without requiring additional hardware. Reports are either pre-defined or easily customizable, allowing analysis by department, user, or call type. Utilizing the Google API, reports can be displayed as graphs and exported as CSV files.

Integrated SV9100 Contact Centre

The NEC SV9100 contact centre solution can help small and medium businesses improve response times, reduce abandon rates, lower operating costs, and increase revenues and ensuring both you and your customers will see a return on your investment.

UC Suite’s Client enhances your UNIVERGE SV9100 Contact Centre solution. Your employees can login as an agent and view real time queue statistics plus monitor the states of other agents.

When call volumes are high, employees can easily login as an agent to handle calls waiting in queue. The SV9100 Contact Centre distributes call volume evenly among the agents, helping to reduce caller hold-time and resulting in improved customer satisfaction.

Agents are always kept up to date with details about each call – including date, arrival time, Contact Centre group, Caller ID, wait time and call-back status.

When the call volume drops, users can then logout of the system and redirect their attention to other business matters. This allows your business to handle calls efficiently with a minimum number of resources.

InGuard – Get secure

InGuard is a cost-effective, powerful solution designed to protect businesses from the increasing threat of toll fraud attacks. These attacks involve hackers gaining unauthorized remote access to a phone system, often through an open SIP port. Such attacks are typically highly organized, originating from automated servers, and can result in fraudulent calls that accumulate charges amounting to thousands of dollars. These incidents usually occur after business hours and are often discovered too late, leaving businesses to bear the costs.

While most networks and phone systems offer only basic toll restriction features, no solution can guarantee 100% protection. Therefore, implementing an additional application like InGuard is strongly recommended to enhance security.

A smart mobile video extension for your smartphone

NEC’s ST500 softphone for Android and Apple smartphones allow you to make and receive voice and video calls from virtually anywhere, as if you were at your desk. Simply connect to Wi-Fi or use your mobile data (3G / 4G) to handle your calls.

The ST500 softphone can help your company save money by eliminating the need for employees to call-forward their desk phones to their mobiles. With the ST500, staff can make free internal calls and cost-effective local calls directly from the mobile client, rather than incurring higher charges by using their mobile phones for all calls.

By providing only your desk phone number (instead of your mobile number), you ensure that you are always reachable, with a single call history and work voicemail to manage. This streamlines communication and enhances productivity.