NEC SV9100 - Small to Medium Telephone System

The NEC SV9100 Telephone System is for small to medium businesses that wish to take full advantage of what VoIP, IP Telephony and Unified Communications has to offer.

NEC business phone systems cover a range of VoIP, digital and IP phones, wireless phones, conference phones, and peripherals to suite business of all sizes and industries. The NEC SV9100 telephone system with its intelligent design helps to solve today's communications challenges and grow as your business grows.

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NEC SV9100 Brochure | NEC SV9100 Data Sheet | NEC SV9100 User Guide

NEC SV9100 phone Systems

Reliable and adaptable, the SV9100 telephone system is built on cutting edge technology that supports voice, unified communications and collaboration, unified messaging, and mobility out-of-the-box. No one wants a phone system that's difficult to use and even harder to maintain and protect. Thats why NECs SV9100 telephone system is one of the easiest phone systems on the market to configure and maintain.

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Key features at a glance

Embedded unified communications with directory, presence, click to dial and IM
A seamless mix of VoIP, IP and traditional phone services
Broad range of mobility applications and devices
Embedded video and audio conferencing
A fully integrated Unified Messaging solution
Comprehensive contact centre suite
Simplified user licensing, no ongoing licence fees.

Guard against toll fraud, NEC toll fraud guard
Lower carriage costs with SIP trunks
Proprietary server with stackable chassis architecture
High reliability
Single point configuration and management
Contact Centre – Licenced as an option
Hospitality Features – Licenced as an option

NEC has a rich history providing telephone system technology solutions tailored for Hospitality, Healthcare, Aged care, Education, Retail, Car Dealerships, Government, Finance, Manufacturing, and Transportation based organisation.

NEC UC Suite

With the NEC UC Suite, your employees become more mobile and productive. It offers advanced UC applications such as presence, desktop client, softphone, quick messaging, instant messaging (IM) click to dial and white boarding.

The UC Suite Desktop and Web Client allows your employees to get more done in less time by providing them easy access to features such as hold, transfer, conference, enhanced park, page and barge-in.

It also provides them with:

Call management, speed dialing and contact lookup
Presence to view colleague’s real-time status and availability
Visual voicemail for quick access to and easy management of inbox and messages
Instant messaging capabilities for quick, real-time conversations
Attendant console capabilities directly on an operator’s PC, allowing them to transfer and manage calls on-screen
Detailed call history reports—includes incoming calls, outgoing calls, call date and time, call duration and caller ID information
Ability to search, sort, print, archive, email and export call logs plus add notes to call log entries

UC Suite Desktop and Web Client

Integrated SV9100 Contact Centre

The NEC SV9100 contact centre solution can help small and medium businesses improve response times, reduce abandon rates, lower operating costs, and increase revenues and ensuring both you and your customers will see a return on your investment.

UC Suite’s Client enhances your UNIVERGE SV9100 Contact Centre solution. Your employees can login as an agent and view real time queue statistics plus monitor the states of other agents.

When call volumes are high, employees can easily login as an agent to handle calls waiting in queue. The SV9100 Contact Centre distributes call volume evenly among the agents, helping to reduce caller hold-time and resulting in improved customer satisfaction.

Agents are always kept up to date with details about each call - including date, arrival time, Contact Centre group, Caller ID, wait time and call-back status.

When the call volume drops, users can then logout of the system and redirect their attention to other business matters. This allows your business to handle calls efficiently with a minimum number of resources.

InGuard - Get secure

InGuard is an effective, low cost solution to help protect a business against the rise of toll fraud attacks. This is a fraudulent attempt by a hacker to gain unlawful remote access to a phone system, usually via an open SIP port. Attacks are often highly organised from an automated server and once accessed, fraudulent calls are connected and over a period of time, can run up call charges of potentially thousands. Typically, these occur out of office hours and are usually discovered after the event when it’s too late and businesses are left to cover the costs.

Most networks and phone systems have only basic toll restriction features, and although no solution can provide 100% protection, a further application is strongly advised.

A smart mobile video extension for your smartphone

NEC’s ST500 softphone for Android and Apple smartphones allow you to make and receive voice and video calls from virtually anywhere, as if you were at your desk. Simply connect to Wi-Fi or use your mobile data (3G / 4G) to handle your calls.

The ST500 softphone can save your company money by no longer having employees call-forward their desk phones to their mobile. Staff will also be able to make free internal calls and inexpensive local calls from the mobile client rather than all calls being made directly via their mobile.

By only giving out your desk phone number (not your mobile number), you will always be contactable and you will only have a single call history and work voicemail to check.

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