Over the last few years business telephone systems / telephone solutions have evolved significantly, offering many different options that can meet the varied communication needs of today’s businesses. However, navigating the terminology and features of different phone systems can be scary for potential customers. In this guide, NECALL aims to explain business telephone systems and services by providing insights into key terms and how they are different from each other. Whether you’re considering VoIP phone systems, cloud phone systems, or traditional PBX / on-premise phone systems, the information below will help you make informed decisions for your business.

VoIP Phone Systems:

• VoIP (Voice over Internet Protocol) phone systems leverage the internet to transmit voice data, allowing cost-effective and flexible communication.
• Key features include scalability, mobility, and integration with other tools, such as CRMs and Contact Centres.
• VoIP telephone systems / telephone solutions for businesses of all sizes that are seeking modern communication solutions.

VoIP Phone Service Unveiled:

• Embracing the digital age, VoIP phone service revolutionises telecommunications by enabling users to effortlessly make and receive phone calls over the Internet through VoIP technology.
• Distinguished providers like NEC present an array of plans and features, ranging from call forwarding to voicemail to email, catering to diverse communication needs.

Business VoIP Systems:

• Business VoIP systems encompass a range of VoIP-based solutions tailored to meet the communication needs of businesses.
• These systems often include features such as auto-attendants, call routing, and conference calling.
• Designed with productivity and collaboration in mind, these business VoIP systems promise not only cost savings but also flexibility in operation.

The Cloud Phone System Advantage:

• A cloud phone system, also known as a hosted phone system, operates entirely in the cloud, eliminating the need for on-premises hardware.
• Users access features and manage settings through a web-based interface, offering scalability and ease of management.
• Suited for businesses seeking a modern, scalable solution with minimal upfront investment.

Insights into Office Phone Systems:

• An office phone system has hardware and software used for telecommunication within a business environment.
• While traditionally reliant on on-site PBX hardware, contemporary solutions leverage VoIP technology and cloud hosting, furnishing essential communication features tailored for office settings.

Cloud VoIP Providers:

• Stepping into the fray, cloud VoIP providers deliver hosted VoIP services via the internet, rendering on-site infrastructure redundant.
• Subscription-based plans complete with virtual extensions and mobile apps cater to the evolving needs of businesses, with scalability and reliability underpinned by the provider’s expertise in infrastructure management.

IP Phone System:

• An IP phone system uses Internet Protocol (IP) technology to transmit voice data over an IP network, typically the Internet or a private data network.
• IP phones replace traditional analogue phones and offer advanced features such as HD audio, video calling, and integration with business applications.
• Ideal for businesses eyeing modern communication capabilities, this solution promises enhanced audio quality and functionality.

Hosted Phone System:

• A hosted phone system, or hosted PBX, is a cloud-based telephony solution where the service provider hosts and manages the PBX infrastructure off-site.
• Users connect to the system via IP phones, Mobile Phone Apps or Softphones, accessing features such as voicemail, call routing, and auto-attendants.
• Offers flexibility, scalability, and cost-effectiveness compared to traditional on-premises PBX systems.

Hosted PBX Services:

• Hosted PBX services provide businesses with a fully managed telephony solution hosted in the cloud.
• Service providers like NEC and NECALL handle maintenance, upgrades, and support, allowing businesses to focus on core operations.
• Clients benefit from advanced features, seamless scalability, and predictable monthly pricing.

PABX Phone Systems:

• PABX (Private Automatic Branch Exchange) phone systems are traditional, on-premises telephony systems commonly used in larger or specialised enterprises.
• These systems manage internal calls and connect to external lines such as SIP trunks, offering features such as call routing, voicemail, and conferencing.
• While still in use, PABX systems are gradually being replaced by more modern and flexible VoIP and cloud-based phone solutions.

Conclusion: With so many telephone providers it can be challenging, especially with the many options available. Whether you’re considering VoIP phone systems, cloud-based solutions, or traditional PBX setups, understanding the key terminology and features is essential for making informed decisions. At Necall, we are the trusted provider of VoIP phone systems in Perth, offering tailored solutions to meet your communication needs.

Contact us today sales@necall.com.au to learn more about how we can help you navigate the world of digital office phone systems and streamline your business communication.