Unified Communications Suite for Business

We understand the important role communications play in building and maintaining your business relationships. How effectively you communicate with customers, resellers, key suppliers and business partners can be the difference between business won and business lost.

NECs Unified Communications for Business are streamlined, easy to use applications that can be tailored to meet the needs of almost any size business. The solution is able to integrate contact centre functionality with unified messaging, rich presence, mobility and desktop telephony applications.

UCB Modules

UCB for Business

Console

Empowers phone attendants to manage calls more efficiently and professionally.

Contact Center

Helps managers monitor agent activity and customer service delivery by phone calls, voice messages, e-mail, text, web chat and fax.

Instant Messaging

Leverages the power of real-time communications so employees can resolve issues quickly and easily.

Intelligent Mobility

Helps people easily connect with each other on any device from any location.

Knowledge Worker

Lets employees consolidate the management of their phone calls and faxes with voice mail, presence and internal chat ... all from a personal computer.

Post Call Survey

Gives customers the option of participating in a satisfaction survey at the end of a call without an agents knowledge or involvement.

Presence

Provides real-time information on staff availability regardless of location.

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