Release of NEC's Unified Communications for Business (UCB) v.10.
NEC has announced the immediate release of the Unified Communications for Business (UCB) V.10 enhancements. UCB is constantly evolving to meet the changing business needs of contact centre and attendant console operators. This is available for the SV9300 and SV9500 platforms.
The main themes of UCB V10.0 are:
Evolution in Communications specifically in Omni-Channel.
Better Together - Connecting the UCB portfolio.
Interaction Quality – Optimising the Customer Experience